Julia is joined by Kim Bumpas, the president of Visit Knoxville, to discuss the transformation of Knoxville into a must-visit destination. They explore Kim’s journey in the tourism industry, the revitalization of iconic landmarks like the Sunsphere,...
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Julia Hurley: Hello, everybody,
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and welcome to another
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episode of Connect the Knox.
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I'm your host, Julia Hurley,
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connecting Knoxville to the nation.
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Today's guest is one of my all time
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favorite people in the city of Knoxville
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as a whole, Miss Kim Bumpus, or Mrs.
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Kim Bumpus, who runs Visit Knoxville.
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And when I met Kim, we were in regional
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leadership together, and if your state
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or area doesn't have a leadership, Each
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one of our counties in our area has
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their own county leadership and you must
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have graduated to move on to regional.
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So, class of 2015, best class ever!
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And she was in that class with me.
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I learned a lot about Knoxville.
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And as I have grown to know Kim,
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she has grown Visit Knoxville
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into one of the best places to go.
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Most sought after visit, uh, visit name
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city in the country and we actually have
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one of the most prolific training systems
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for that across the country and Knoxville
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was part of that starting growth.
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So Kim, say hello to the nation and
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tell us a little bit about Knoxville,
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Visit Knoxville, how you ended up here.
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Kim Bumpas: Definitely.
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Thank you for having me.
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I'm so excited.
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Yes.
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So I am a West Tennessee
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native, crazy enough.
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And I came to Knoxville to go
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to the University of Tennessee.
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And back when I was in school, we didn't
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have like a hospitality and tourism major.
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So I majored in marketing
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with a minor in psychology.
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And lucky enough, my parents said, you
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know what, you got to start paying your
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own bills this senior year of college.
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So I started working at the Holiday
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Inn Cedar Bluff here in Knoxville,
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Tennessee, my senior year of college.
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And that's what introduced me to tourism.
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And.
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You know, I just fell in love
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with it and I learned really fast.
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If you worked hard, you could move up.
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And by the time I graduated from
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college, I was the front desk manager
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at the Holiday Inn Cedar Bluff.
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And so then I thought, you know
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what, what's the next steps for me?
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And I interviewed and got a
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director of sales position
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at the Holiday Inn downtown.
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This is pre convention center.
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So, we're dating back.
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I'm dating myself now.
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We're like 30 years ago.
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So, crazy enough.
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And, You know, I worked there
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for a couple of years and then we
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had a Hyatt Regency that set up
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on the hill that was beautiful.
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Triangle Hotel.
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Yep.
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Is that?
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Yep.
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Okay.
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Triangle Congress Hotel
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that is no longer a hotel.
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So I went to Hyatt, worked there right
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under four years and then transitioned
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to the Convention and Visitors Bureau.
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So back in 2001, this organization
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was called the Knoxville
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Convention and Visitors Bureau.
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Right after I started there, and
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the reason I went there is because I
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love Knoxville, and Hyatt was leaving
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Knoxville, so they wanted me to leave with
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them, and This was my home, and I was,
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you know, dating my now husband at that
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time, and I thought, you know what, what
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better thing than to sell my, to my city,
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you know, my destination to the world.
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And so, I was with the CVB for
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about 11 months before there was a
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takeover by the sports corporation.
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And they kind of merged the two entities,
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got rid of a lot of people, but luckily
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I was there to stay, and so we became the
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Knoxville Tourism and Sports Corporation.
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While we were KTSC, I moved up the
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ranks to, you know, Director of Sales,
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because I started as a sales manager.
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And so then I was Director of
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Sales, and I was Director of Sales
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and Marketing, then I was VP.
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And, you know, as the
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world turns, so to speak.
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And during that 10 years, I really, really
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engaged in what made Knoxville so special.
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And so when 2011 2012, uh, came about
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and there was an opportunity that someone
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needed to step up and change the vision,
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change the voice of how you tell the
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story of why you should visit Knoxville.
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Um, I was ready to do that and in
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2012, uh, I took the organization
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through an RFI to an RFP.
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To everything you could imagine to
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rebirth it as Visit Knoxville and tell
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the story differently, bring on an agency.
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And now we're one of the
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most robust standalone 501c3
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nonprofits in the tourism space.
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And so it's been a wild ride.
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Uh, last year we just signed
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on for another 10 years with
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the city and the county.
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So we're, uh, we're doing all right.
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If that was kind of my intro
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of, uh, How I came to be.
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Julia Hurley: Yeah, just, just a
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short time span of 20 of two decades.
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Short time span.
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Kim Bumpas: Dating myself just a little.
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Julia Hurley: Well, I don't even know if
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people in Knoxville know that that used
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to be a completely separate department.
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I have, I remember the debate about
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bringing the convention center in but I
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was in college when that was happening
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and I went to Maryville college.
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So it was, It was a study for us
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because, you know, Ruby Tuesdays was
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on our campus, so we got to study that
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side of the industry and the tourism
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department that was going on in Knoxville.
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Do you want a convention center?
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Don't you want a convention center?
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What's happening here?
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We studied that, but we
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didn't really experience it.
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And so even I did not know that
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that was part of the convention
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center at the beginning.
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So that is something to No, and you've
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been, so this entire time, not only have
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you had that, but you've had the Sunsphere
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in your backyard for every job you have.
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Yeah, so tell us about the Sunsphere
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projects that you've had over
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those, over that time, because it's
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changed a lot with Visit Knoxville.
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Kim Bumpas: Definitely.
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So the Sun Sphere, you know,
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last year celebrated its 40th
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anniversary because it was the 40th
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anniversary of the 1982 World's Fair.
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And a lot of people maybe don't
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realize this, and I'm always
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surprised that they don't, but the Sun
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Sphere is Knoxville's Eiffel Tower.
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It is Knoxville, Seattle, Space Needle.
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Both of those are structures
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that were built for World's Fairs
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just like the Sun Sphere was.
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So we, as Visit Knoxville, the CBB, the
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city, the county, we've been telling
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the story of the Sun Sphere for a long
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time, but in a really different way.
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And what I mean by that is since the
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Sun Sphere was built back in 1982,
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it was basically open for free.
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It didn't really tell you a whole
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bunch when you got up there, but
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you could go up there, right?
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And walk around in a circle and
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kind of see out the windows.
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Well, as VisitKnoxville, about 10 years
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ago, we kind of renovated the observation
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deck, but still let it run for free.
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So I'm really excited to say
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fast forward to right now.
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We reopened the observation deck after
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COVID on February 22nd of 2022, and we did
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it where you would have to pay a nominal
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fee of five dollars per adult to get up to
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the SunSphere observation deck, and that
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would go into a restricted SunSphere fund.
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Well, since we've did that,
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we've now welcomed over 79,
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000 visitors representing all
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50 states and 50 countries.
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And we literally just announced, I mean
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like, hot off the press, that we are
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going to be painting the structure back
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to its original blue Pantone color in
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October before the end of the year and
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then we are opening a visitor center at
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the base of the Sun Sphere next year.
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So really exciting stuff and as Visit
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Knoxville, I'm Really, really happy and
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pleased that we've finally gotten here.
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This has been a labor of love that I've
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been working on for about 10 years and
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really had momentum to probably do this
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in 2019, 2020, and then COVID happened.
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And we ended up shutting
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the whole structure down for
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quite a bit of period of time.
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And then, you know, our mayor's changed.
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He kind of had to start the
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whole conversation over again.
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And now we're here.
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And I'm just, I'm really
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happy that it's happening.
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It's, it's a big deal.
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And, um, As someone who's a Knoxvillian,
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even if I don't work at Visit Knoxville,
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I'll be happy to say I played a
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role in, in making this part happen.
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Julia Hurley: I lived in the Old City
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in 2003, so I've watched downtown
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Knoxville catapult and then fail,
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and then catapult and then fail,
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and then catapult and then fail.
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And I feel like over just the last
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10 years, it's been on a a correct
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slow movement trajectory, not this
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oh my god, we have to pour a ton of
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money into it and then it just fails.
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We have, you all have, and I mean
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that, I don't say we as Knoxville,
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your organization in the last decade
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has very methodically moved Knoxville
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in a different direction than we have.
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Slowly as it should be and we are finally
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starting to see the growth and the
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attractiveness and what Knoxville, we all
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knew because we were all from here, what
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Knoxville had to offer this whole time.
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How can you look, how are you looking back
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on that and saying, okay, so over the last
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decade we, we, we doing, we're doing it.
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We're pushing that boulder up the hill.
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We've still got a little
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bit of a mountain to climb.
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I mean, Knoxville is really and truly,
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in my opinion, from the real estate side.
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Just now booming, so we've got another
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decade to pull up that hill before we can
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safely say we've reached the pinnacle.
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Where do you see that going, uh,
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for Visit Knoxville and the Sports
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Authority in the next decade?
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Kim Bumpas: Oh, I think the
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sky's the limit right now.
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I mean, I have watched us grow up
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over the last 20 years, and as Visit
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Knoxville, in the last 10, we have
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finally put Knoxville on the map
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as a premier getaway destination.
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You know, we We're out there competing
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for that leisure traveler that used to
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just go to Asheville for the weekend.
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Well, now they're coming to
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Knoxville for the weekend because
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we have all of the experiences that
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now deliver on that expectation.
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And a gift of COVID maybe, not that
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I would ever say COVID, COVID was a
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terrible thing, but There were a few
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things that spun out of it that were
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good for business in this, in the
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relation of tourism because everyone
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got shut down, but Knoxville, we have
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so many outdoor friendly activities that
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you can engage in that when everything
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opened back up and it was safe to travel
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again, Knoxville was top of mind because
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we never went to Silent during COVID.
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We always were telling the
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story of why you should visit
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Knoxville when the time was right.
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And what happened is our
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hotels were able to regroup.
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And when we started to open back
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up, we started driving right.
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And, you know, I know people
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say, Oh, I wish that was free.
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And I wish we could do this for free.
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But you know, a lot of time
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visitors and think about yourself
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as a visitor when you travel.
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Sometimes people don't really value free.
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They think, you know, where's the catch?
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Or maybe that's not the
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experience that I want.
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I'd rather go do something where I had
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to invest this level of monetary value
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so that I receive that type of, you know,
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reward back to me when I'm done with it.
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That's really where Knoxville is.
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We're driving right, the
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hotels are delivering on that
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expectation, the restaurants.
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I mean, we have a phenomenal
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amount of restaurants and James
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Beard winning chefs in Knoxville,
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Tennessee, that people don't realize.
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Our attractions, they're bringing it.
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I mean, we have the family food.
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Friendly with Navitat to
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the Hall of Fame to the zoo.
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But then you also have all of
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these historic homes that tell
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the rich history that Knoxville,
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Tennessee carries for everyone.
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We have that opera.
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We have a symphony.
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We have so many things and that's
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kind of like the secret, you know,
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everyone's Knoxville's one big thing?
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Well, Knoxville's one big thing.
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Because we have a little bit of
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everything that really, really
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engages that leisure traveler.
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And then you take that and you put
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it on top of the base we already had
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with conventions and sporting events.
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Well, you just have a well
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oiled machine now and everyone's
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delivering on the experience.
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So one of the big things we see
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right now is repeat visitation.
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Because if you come here for
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that two to four night stay,
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you can't get it all done.
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So you're booking a second trip
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because we're also a very, you know,
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uh, economical value trip as well.
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Even though we're driving right and,
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you know, you can't come to Knoxville
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anymore for that 80 bucks a night.
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That's not gonna happen.
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You know, we're pushing 150 on a weekday.
355
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We're over 300 on the weekends.
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But you know what?
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You're getting a great
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value for your investment.
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And that's the story we're telling and
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it's, it's a great place to be, but
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we've worked really hard to get here.
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Julia Hurley: We all know that real
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estate is location, location, location.
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00:13:30,709 --> 00:13:32,780
Our team at Just Homes Group,
365
00:13:32,869 --> 00:13:34,939
Realty Executives, has the true
366
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expertise, pairing buyers and
367
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sellers with the right opportunities.
368
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Whether you're looking to buy or sell a
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home right here in Knoxville, Lenore City.
370
00:13:46,010 --> 00:13:48,050
Clinton or Farragut.
371
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We have the expertise throughout
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every Knoxville surrounding area.
373
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Call Just Homes Group
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Realty Executives today.
375
00:13:56,420 --> 00:13:58,949
So, I mean, just personally.
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I mean my family, my first
377
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family's of Tennessee.
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My family founded the state.
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We've been here forever and ever and ever.
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And as, as I travel, I travel all
381
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over the country coaching real
382
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estate and coaching scripting and all
383
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the things that I do on top of the
384
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sales just in the Knoxville market.
385
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I can't keep up with the growth.
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I am having a hard time like, oh my
387
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god, I missed that ribbon cutting.
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Oh, that's new.
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We've got to go there.
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00:14:21,310 --> 00:14:22,870
And now I've got a running list of got
391
00:14:22,870 --> 00:14:24,320
to go here, got to try that, got it.
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00:14:24,450 --> 00:14:27,390
I have to now know in the know and visit
393
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the, visit Knoxville's website every week
394
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and be like, oh, I missed these openings.
395
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This is new.
396
00:14:32,550 --> 00:14:33,500
This is coming up.
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How are How, what is the conversation like
398
00:14:37,315 --> 00:14:38,725
for, let's say somebody who's not from
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00:14:38,725 --> 00:14:40,345
here, who doesn't know what's going on,
400
00:14:40,525 --> 00:14:42,175
what would be your biggest recommendation
401
00:14:42,205 --> 00:14:44,365
of a starter p of the Starter Pack?
402
00:14:44,845 --> 00:14:45,625
, this is your starter.
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Knoxville, say Mom,
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00:14:47,095 --> 00:14:48,625
dad, two kids and a dog.
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00:14:49,045 --> 00:14:50,425
Kim Bumpas: Dog is a big deal.
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That's a whole nother thing that,
407
00:14:52,435 --> 00:14:54,355
uh, came out of Covid is people
408
00:14:54,355 --> 00:14:56,575
wanna travel with their animals now.
409
00:14:56,575 --> 00:14:58,795
And so one thing you'll be seeing
410
00:14:58,795 --> 00:15:01,045
US launch very soon is a dog
411
00:15:01,045 --> 00:15:03,475
documentary and it's gonna tell.
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00:15:04,615 --> 00:15:05,915
It's going to tell the story of
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00:15:05,915 --> 00:15:07,574
why you should visit Knoxville
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00:15:07,594 --> 00:15:09,895
through a dog's point of view.
415
00:15:10,225 --> 00:15:12,685
And it's going to be, it's
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going to be quite fantastic.
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If you're a dog lover,
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you're going to love it.
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And we're not just all dogs.
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00:15:17,464 --> 00:15:19,435
So, I mean, we'll can, we'll welcome other
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animals too, but, um, it is a big deal.
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And, you know, to kind
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00:15:25,175 --> 00:15:27,084
of do that starter pack.
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00:15:27,410 --> 00:15:29,150
We really have something to offer in
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00:15:29,170 --> 00:15:31,550
every area of town, but what I think
426
00:15:31,550 --> 00:15:34,130
does appeal to visitors a lot of times is
427
00:15:34,150 --> 00:15:36,130
that downtown setting and the fact that
428
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you can drive into Knoxville, Tennessee,
429
00:15:38,740 --> 00:15:41,009
you can get into your hotel room, and
430
00:15:41,009 --> 00:15:42,809
then you literally might never touch
431
00:15:42,809 --> 00:15:45,380
your car again, because we have so many
432
00:15:45,400 --> 00:15:49,460
dog friendly patios for your dining and
433
00:15:49,780 --> 00:15:52,270
all of those experiences, nightlife.
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Still has dog friendly.
435
00:15:53,910 --> 00:15:56,729
We have all of these dog parks throughout
436
00:15:56,729 --> 00:15:59,119
the entire county, but you know what?
437
00:15:59,150 --> 00:16:00,449
You can drive in.
438
00:16:00,895 --> 00:16:01,905
Get in your hotel.
439
00:16:02,285 --> 00:16:04,055
Then you can walk down to the riverfront.
440
00:16:04,094 --> 00:16:05,995
You can rent a stand up paddleboard
441
00:16:05,995 --> 00:16:07,194
if you've left your dog.
442
00:16:07,334 --> 00:16:08,505
I've seen some people take
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00:16:08,505 --> 00:16:09,804
their dogs on the paddleboards.
444
00:16:09,844 --> 00:16:10,285
You never know.
445
00:16:11,105 --> 00:16:13,515
It's my dog, not a candidate.
446
00:16:14,244 --> 00:16:14,875
Not a candidate.
447
00:16:14,875 --> 00:16:18,414
But if you've got that well trained dog
448
00:16:18,425 --> 00:16:20,315
that can jump up on the paddleboard,
449
00:16:20,385 --> 00:16:23,585
then you can paddle down to Iams, get
450
00:16:23,585 --> 00:16:25,345
out there, you can rent a mountain
451
00:16:25,345 --> 00:16:27,585
bike, go mountain biking, come back
452
00:16:27,755 --> 00:16:29,314
to your paddleboard, come back to
453
00:16:29,315 --> 00:16:31,665
downtown, Go out to eat, go out to
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00:16:31,665 --> 00:16:34,165
nightlife, check out a few attractions,
455
00:16:34,425 --> 00:16:36,465
all without ever touching your car.
456
00:16:36,485 --> 00:16:38,445
And that is a big deal to
457
00:16:38,445 --> 00:16:40,064
a lot of visitors, but then
458
00:16:40,295 --> 00:16:41,894
we also have the outskirts.
459
00:16:41,904 --> 00:16:43,965
You know, you can drive into West
460
00:16:43,965 --> 00:16:45,955
Knoxville, you can go to the Farrakhan
461
00:16:46,015 --> 00:16:48,494
Folklife Museum, there's all kinds
462
00:16:48,494 --> 00:16:50,995
of activities in that part of town.
463
00:16:51,515 --> 00:16:54,335
South is growing with all Baker Creek,
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00:16:54,335 --> 00:16:57,280
Devil's Racetrack, you know, North has
465
00:16:57,280 --> 00:17:00,090
amazing, uh, concepts too, and now with
466
00:17:00,090 --> 00:17:02,920
the new multi purpose stadium, East
467
00:17:02,940 --> 00:17:06,060
Knoxville is booming, so That's a little
468
00:17:06,060 --> 00:17:08,200
bit more than just your starter pack, but
469
00:17:08,200 --> 00:17:10,480
I definitely want to hit all the areas
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00:17:10,510 --> 00:17:13,139
because really it's up to the visitor.
471
00:17:13,509 --> 00:17:14,859
What drives them?
472
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What is the activity that they want?
473
00:17:17,209 --> 00:17:19,060
And then they can build everything
474
00:17:19,060 --> 00:17:20,730
around that at visitknoxville.
475
00:17:20,770 --> 00:17:21,169
com.
476
00:17:21,169 --> 00:17:23,279
It's uh, there's just so much to do.
477
00:17:23,399 --> 00:17:24,510
Julia Hurley: There's so few places
478
00:17:24,510 --> 00:17:26,190
that I have visited and we, I
479
00:17:26,190 --> 00:17:27,250
mean, we visited everywhere that
480
00:17:27,260 --> 00:17:28,319
has the word visit in front of it.
481
00:17:28,319 --> 00:17:30,270
Visit Seattle, visit Houston, visit,
482
00:17:30,430 --> 00:17:32,190
we do, we did then visit Asheville.
483
00:17:32,510 --> 00:17:33,860
We try to go and.
484
00:17:34,290 --> 00:17:36,270
As a group, as a family, sometimes it's
485
00:17:36,270 --> 00:17:37,680
just Joe and I, sometimes we take the
486
00:17:37,680 --> 00:17:39,410
kids, sometimes we take the dog, and
487
00:17:39,410 --> 00:17:41,139
kind of see what other areas have to
488
00:17:41,150 --> 00:17:43,210
offer on the coaching trips that I have.
489
00:17:43,470 --> 00:17:45,480
And Visit Knoxville, still hands
490
00:17:45,480 --> 00:17:47,570
down, and I am, I am trying hard
491
00:17:47,580 --> 00:17:49,599
not to be biased when I compare it.
492
00:17:49,885 --> 00:17:51,665
But still, Visit Knoxville, hands down,
493
00:17:51,665 --> 00:17:54,705
has the most diverse ability to offer
494
00:17:54,805 --> 00:17:58,325
all things regardless of the trip.
495
00:17:58,634 --> 00:18:00,905
And I think that's something that
496
00:18:00,935 --> 00:18:02,985
a lot of people in the nation don't
497
00:18:03,044 --> 00:18:05,495
understand when they, when they come
498
00:18:05,495 --> 00:18:07,785
here to visit to make that package deal.
499
00:18:08,384 --> 00:18:10,255
How close we are to Dollywood and
500
00:18:10,255 --> 00:18:11,735
the Great Smoky Mountains, and you
501
00:18:11,735 --> 00:18:13,255
don't even have to do those things.
502
00:18:13,255 --> 00:18:14,605
Like you said, you can stay in Knoxville
503
00:18:14,605 --> 00:18:15,789
and do all the outdoor activities.
504
00:18:16,080 --> 00:18:18,460
events, uh, and, and the
505
00:18:18,460 --> 00:18:20,330
affordability of everything.
506
00:18:20,520 --> 00:18:23,100
How has that changed in the last
507
00:18:23,100 --> 00:18:24,939
20 years and where is it going?
508
00:18:25,290 --> 00:18:26,990
Kim Bumpas: Oh, it's, uh, it's night and
509
00:18:26,990 --> 00:18:29,630
day from the last 20 years, you know, I
510
00:18:29,630 --> 00:18:32,390
mean, We've had record tourism numbers.
511
00:18:32,390 --> 00:18:35,400
You know, 2019 was a great year for
512
00:18:35,400 --> 00:18:37,700
Knoxville, Tennessee, and I think 2020
513
00:18:37,710 --> 00:18:40,099
was going to be awesome, but then COVID
514
00:18:40,110 --> 00:18:42,259
happened and ever since we've come out
515
00:18:42,260 --> 00:18:46,120
of COVID, I mean, 21 was a great rebound
516
00:18:46,129 --> 00:18:49,250
from 19, but then 22 was record highs,
517
00:18:49,260 --> 00:18:51,340
like the highest numbers in tourism in the
518
00:18:51,340 --> 00:18:55,290
history of Knoxville and 23 is beating 22.
519
00:18:55,320 --> 00:18:58,270
So, you know, there's no point in my.
520
00:18:59,125 --> 00:19:00,385
The way I look at things, I
521
00:19:00,385 --> 00:19:01,715
don't ever really look back.
522
00:19:01,765 --> 00:19:03,625
Like, we're destroying the past,
523
00:19:03,625 --> 00:19:05,405
but our destination's grown, and
524
00:19:05,425 --> 00:19:06,915
we have so much more to offer.
525
00:19:07,205 --> 00:19:08,915
So, I always look forward,
526
00:19:08,915 --> 00:19:10,425
and where is that taking us?
527
00:19:10,455 --> 00:19:12,765
And like I said, the sky
528
00:19:12,795 --> 00:19:14,564
truly is the limit right now.
529
00:19:14,564 --> 00:19:17,795
Like, we don't even know, What we don't
530
00:19:17,805 --> 00:19:21,335
know until we know it and that is truly
531
00:19:21,335 --> 00:19:23,145
happening because let's think about this.
532
00:19:23,145 --> 00:19:26,465
We have a multi purpose stadium with what
533
00:19:26,465 --> 00:19:28,485
will now be called the Knoxville Smokies
534
00:19:28,485 --> 00:19:31,255
and the One Knox Soccer Club converging
535
00:19:31,255 --> 00:19:34,124
in 2025, which is going to bring all
536
00:19:34,134 --> 00:19:36,735
kinds of new development around that
537
00:19:36,745 --> 00:19:38,695
space and that's going to be exciting.
538
00:19:38,695 --> 00:19:40,275
We have new hotels that are still
539
00:19:40,275 --> 00:19:42,265
popping up downtown as I said.
540
00:19:43,304 --> 00:19:45,294
And South Knoxville, we have just
541
00:19:45,294 --> 00:19:48,685
scratched the surface on what the urban
542
00:19:48,685 --> 00:19:51,014
wilderness is truly going to grow into.
543
00:19:51,014 --> 00:19:52,454
It has a great base, but
544
00:19:52,454 --> 00:19:54,325
it's not even close to done.
545
00:19:54,685 --> 00:19:57,754
And so I think as you, you just take all
546
00:19:57,754 --> 00:19:59,554
of that and then like the excitement's
547
00:19:59,554 --> 00:20:01,274
just getting ahead of me, but if you
548
00:20:01,274 --> 00:20:03,185
take all of that and you put it with
549
00:20:03,185 --> 00:20:05,675
the messaging and how Visit Knoxville is
550
00:20:05,675 --> 00:20:08,034
marketing this destination and telling the
551
00:20:08,034 --> 00:20:09,925
story of why you should visit Knoxville,
552
00:20:10,175 --> 00:20:12,855
It's just going to mean increased tourism
553
00:20:12,855 --> 00:20:15,345
numbers, which when tourists come to your
554
00:20:15,345 --> 00:20:18,004
destination, you need to celebrate that,
555
00:20:18,004 --> 00:20:20,745
especially in a sales tax driven state
556
00:20:20,754 --> 00:20:22,724
like the state of Tennessee, because
557
00:20:22,735 --> 00:20:24,905
all of those people are visiting us from
558
00:20:24,905 --> 00:20:26,855
all over the world, they're spending
559
00:20:26,855 --> 00:20:29,155
their money and they're going back home.
560
00:20:29,215 --> 00:20:31,524
So all of that money can go into,
561
00:20:31,764 --> 00:20:33,735
you know, enhancing the resources
562
00:20:33,745 --> 00:20:35,335
for all of us that live here.
563
00:20:35,335 --> 00:20:36,635
And that is a big deal.
564
00:20:36,635 --> 00:20:38,605
And that's why tourism is the number two.
565
00:20:39,004 --> 00:20:40,495
You know, industry in the state
566
00:20:40,495 --> 00:20:43,145
of Tennessee and Knoxville is
567
00:20:43,145 --> 00:20:44,935
holding its own as a county.
568
00:20:44,935 --> 00:20:47,274
You know, we are the fourth driving
569
00:20:47,274 --> 00:20:49,665
county in this state, only behind
570
00:20:49,854 --> 00:20:51,764
Memphis and Nashville and Sevier.
571
00:20:51,774 --> 00:20:54,884
So, it's a big deal and telling the
572
00:20:54,884 --> 00:20:57,425
story of East Tennessee, I truly believe.
573
00:20:57,919 --> 00:20:59,790
means telling the story of the state
574
00:20:59,820 --> 00:21:02,720
because the way we market the state is the
575
00:21:02,720 --> 00:21:05,120
soundtrack of America made in Tennessee.
576
00:21:05,120 --> 00:21:07,679
Well, that soundtrack has music,
577
00:21:07,830 --> 00:21:09,929
scenic beauty, and history.
578
00:21:10,230 --> 00:21:11,600
Well, where do you find
579
00:21:11,610 --> 00:21:12,709
all three of those?
580
00:21:12,740 --> 00:21:15,459
And the one caveat there is scenic
581
00:21:15,459 --> 00:21:17,880
beauty, and obviously music was implied.
582
00:21:17,890 --> 00:21:21,095
So, you know, I think That's why East
583
00:21:21,095 --> 00:21:23,345
Tennessee helps drive that message.
584
00:21:23,345 --> 00:21:26,225
And as was in Knoxville, in Knoxville,
585
00:21:26,225 --> 00:21:28,615
you know, I have a passion, um,
586
00:21:28,654 --> 00:21:31,124
competitive to a fault and, you
587
00:21:31,125 --> 00:21:33,574
know, I want us to be the best and.
588
00:21:34,010 --> 00:21:35,800
There's so many more things that we'll
589
00:21:35,800 --> 00:21:37,740
be announcing in the coming months,
590
00:21:37,780 --> 00:21:40,140
but you know, the Sun Sphere truly
591
00:21:40,140 --> 00:21:41,680
shows you how we're collecting the
592
00:21:41,680 --> 00:21:43,520
data and how we're telling that story.
593
00:21:43,610 --> 00:21:44,400
Julia Hurley: I can't believe that.
594
00:21:44,420 --> 00:21:45,480
I mean, I can believe it, but
595
00:21:45,480 --> 00:21:46,540
I can't believe what he said
596
00:21:46,540 --> 00:21:47,769
that many people had visited.
597
00:21:47,769 --> 00:21:48,459
I was like, what?
598
00:21:49,080 --> 00:21:49,530
Really?
599
00:21:49,530 --> 00:21:53,109
I say that with surprise.
600
00:21:53,790 --> 00:21:55,710
Because whenever we go downtown,
601
00:21:55,710 --> 00:21:57,090
it's still, I mean, it used to
602
00:21:57,090 --> 00:21:59,470
be a 15 minute drive, but in all
603
00:21:59,480 --> 00:22:00,840
fairness, it's a 30 minute drive.
604
00:22:01,250 --> 00:22:02,720
It's a 30 minute drive from where
605
00:22:02,720 --> 00:22:04,560
we are, one county over, and I'm,
606
00:22:04,619 --> 00:22:06,830
I'm like, way over in one county.
607
00:22:06,930 --> 00:22:08,720
It's a 30 minute drive, I still
608
00:22:08,720 --> 00:22:10,129
don't feel overwhelmed, I can still
609
00:22:10,129 --> 00:22:11,610
get into a restaurant with a 15
610
00:22:11,610 --> 00:22:13,810
minute wait on a Saturday night.
611
00:22:14,409 --> 00:22:16,830
And we have, we have so many
612
00:22:16,830 --> 00:22:18,550
people visiting that it still seems
613
00:22:18,550 --> 00:22:21,370
so intimate and accessible and
614
00:22:21,370 --> 00:22:23,190
affordable and conversational and
615
00:22:23,229 --> 00:22:23,799
local.
616
00:22:23,939 --> 00:22:26,060
I still run into people that
617
00:22:26,060 --> 00:22:27,839
I went to college with, I won't say
618
00:22:27,839 --> 00:22:30,569
how long, 25 years ago, 25 years ago,
619
00:22:30,570 --> 00:22:32,559
and we still see each other at the
620
00:22:32,560 --> 00:22:33,870
tailgates, we still see each other at
621
00:22:33,870 --> 00:22:36,170
Calhoun's, Everywhere you go, you see
622
00:22:36,170 --> 00:22:38,520
someone local that you've met previously
623
00:22:38,520 --> 00:22:40,840
before or knew, and yet we have a
624
00:22:40,840 --> 00:22:42,970
million people visiting basically a
625
00:22:42,970 --> 00:22:44,779
month and saying, hey, Knoxville's my
626
00:22:44,780 --> 00:22:46,959
place, and I still feel like I can go
627
00:22:46,959 --> 00:22:49,080
anywhere that I need to go quickly.
628
00:22:49,480 --> 00:22:52,060
And that is the gift, I think, that
629
00:22:52,060 --> 00:22:54,320
Knoxville brings to the table and
630
00:22:54,320 --> 00:22:55,730
the associations where you don't
631
00:22:55,730 --> 00:22:57,510
feel like you're at Disney, I guess.
632
00:22:57,510 --> 00:22:59,840
You're just packed in for an experience.
633
00:22:59,880 --> 00:23:01,499
It's still an open experience
634
00:23:01,500 --> 00:23:02,649
because there's so much to
635
00:23:02,650 --> 00:23:05,009
have that it's spread out.
636
00:23:05,320 --> 00:23:06,359
It's a big, small town.
637
00:23:06,859 --> 00:23:09,109
So, this episode will probably
638
00:23:09,129 --> 00:23:12,489
air in about three months, right?
639
00:23:12,709 --> 00:23:16,645
So, we have about six We've done and
640
00:23:16,645 --> 00:23:17,795
I'm going to say that to say this.
641
00:23:17,835 --> 00:23:19,335
Is there anything that you
642
00:23:19,335 --> 00:23:21,775
can tell us might be coming?
643
00:23:22,215 --> 00:23:24,605
Kim Bumpas: I can't tell all the secrets.
644
00:23:24,975 --> 00:23:26,454
Um, but you know, I mean
645
00:23:26,455 --> 00:23:28,184
we are launching a new.
646
00:23:28,720 --> 00:23:31,310
Film Festival in November.
647
00:23:31,920 --> 00:23:34,210
Yeah, Film Fest Knox will be,
648
00:23:34,250 --> 00:23:35,940
uh, November 9th through the
649
00:23:35,940 --> 00:23:38,170
12th, and that will be exciting.
650
00:23:38,170 --> 00:23:39,600
I don't know, I may be talking
651
00:23:39,610 --> 00:23:41,630
about this a little bit after we've
652
00:23:41,630 --> 00:23:43,909
already done it, but it is something
653
00:23:43,909 --> 00:23:45,749
that's going to be an annual event.
654
00:23:45,769 --> 00:23:47,760
We're partnered with Regal Riviera
655
00:23:47,760 --> 00:23:50,690
downtown, so it's a great way to think
656
00:23:50,690 --> 00:23:52,560
about why you should visit Knoxville.
657
00:23:52,560 --> 00:23:54,560
I mean, as Visit Knoxville, the
658
00:23:54,560 --> 00:23:56,895
organization, you know, we have The
659
00:23:56,895 --> 00:23:58,945
Sports Commission under our umbrella, the
660
00:23:58,945 --> 00:24:00,925
Film Office under our umbrella, we have
661
00:24:00,925 --> 00:24:03,175
a housing agency, we have four tractor
662
00:24:03,195 --> 00:24:05,945
trailers with all of the premier sport
663
00:24:05,945 --> 00:24:08,204
court, basketball, and volleyball systems
664
00:24:08,204 --> 00:24:11,174
in the Southeast, so we're very robust,
665
00:24:11,204 --> 00:24:14,554
but the Film Festival, Film Fest Knox,
666
00:24:14,604 --> 00:24:16,315
is a way we're going to help tell that
667
00:24:16,455 --> 00:24:19,235
story to producers on why you should
668
00:24:19,235 --> 00:24:21,514
use Knoxville as your next location, and
669
00:24:21,855 --> 00:24:24,754
Uh, we'll have a new and revised Tour
670
00:24:24,754 --> 00:24:27,465
Delights in December, which will also
671
00:24:27,465 --> 00:24:30,615
be fun, which is a lighted bike ride,
672
00:24:30,645 --> 00:24:33,285
and that really helps continue to tell
673
00:24:33,285 --> 00:24:35,575
the message of how bike friendly we are.
674
00:24:35,895 --> 00:24:38,445
We did say farewell to USA Cycling
675
00:24:38,735 --> 00:24:41,135
in 2023, and they'll be gone
676
00:24:41,135 --> 00:24:42,645
for about five years, but we'll
677
00:24:42,645 --> 00:24:44,355
hopefully have them back one day.
678
00:24:44,365 --> 00:24:46,295
We had them for seven, which was a
679
00:24:46,305 --> 00:24:49,385
great one, but we've already announced.
680
00:24:49,660 --> 00:24:51,470
And we're excited that we'll
681
00:24:51,470 --> 00:24:53,430
be hosting USA Diving Olympic
682
00:24:53,440 --> 00:24:56,240
Trials next June in Knoxville.
683
00:24:56,270 --> 00:24:58,710
So, that is, I'm excited because
684
00:24:58,750 --> 00:25:01,529
that's an inside event in June versus
685
00:25:01,530 --> 00:25:03,610
running USA cycling in the heat.
686
00:25:04,230 --> 00:25:08,004
So, I'm excited for that reprieve and You
687
00:25:08,004 --> 00:25:10,115
know, we just have so many more things.
688
00:25:10,115 --> 00:25:11,435
And like I said, there'll be more
689
00:25:11,435 --> 00:25:13,545
information coming next year about the
690
00:25:13,545 --> 00:25:15,655
visitor center build out at the Sun
691
00:25:15,725 --> 00:25:18,565
Sphere, but there's so many reasons why
692
00:25:18,565 --> 00:25:21,475
you should visit Knoxville and, you know,
693
00:25:21,544 --> 00:25:23,175
just keep checking out visit knoxville.
694
00:25:23,495 --> 00:25:25,834
com and our event calendar is the
695
00:25:25,835 --> 00:25:28,514
most robust in the, in the town.
696
00:25:28,684 --> 00:25:30,864
So, uh, that's a great way to
697
00:25:30,864 --> 00:25:32,254
learn about all the new things.
698
00:25:32,605 --> 00:25:34,255
Julia Hurley: How do you feel that
699
00:25:34,365 --> 00:25:38,024
Knoxville has grown, and how can
700
00:25:38,024 --> 00:25:40,764
it grow more in retaining younger
701
00:25:40,794 --> 00:25:42,804
talent to stay when they graduate?
702
00:25:42,805 --> 00:25:46,305
We have, what, 48, 43 to 48 thousand
703
00:25:46,305 --> 00:25:47,635
young people that graduate every
704
00:25:47,635 --> 00:25:49,965
year, or are on campus every year.
705
00:25:50,820 --> 00:25:53,280
And they usually leave and
706
00:25:53,280 --> 00:25:54,450
they mostly always come back.
707
00:25:54,450 --> 00:25:55,350
They go, well, Knoxville was
708
00:25:55,350 --> 00:25:56,370
the best place I'll come back.
709
00:25:56,370 --> 00:25:57,540
How do we keep 'em here?
710
00:25:57,690 --> 00:25:59,580
What are we doing to build out things
711
00:25:59,580 --> 00:26:01,680
to retain them as employee employees?
712
00:26:01,830 --> 00:26:03,330
And what are we doing in the future?
713
00:26:03,330 --> 00:26:05,240
Because visit Knoxville from where
714
00:26:05,240 --> 00:26:06,920
we are looking on the outside in is
715
00:26:06,920 --> 00:26:10,430
one of the most future and forward
716
00:26:10,435 --> 00:26:12,320
thinking organizations and more younger.
717
00:26:13,170 --> 00:26:14,240
People coming in with their
718
00:26:14,250 --> 00:26:15,870
big ideas that we embrace and
719
00:26:15,870 --> 00:26:16,850
we're like, that sounds great.
720
00:26:16,900 --> 00:26:17,280
Let's go.
721
00:26:17,880 --> 00:26:19,620
So what can we do and what are we
722
00:26:19,620 --> 00:26:21,030
doing to embrace younger people to
723
00:26:21,040 --> 00:26:23,200
stay and build their futures here?
724
00:26:23,560 --> 00:26:25,540
Kim Bumpas: I think as I can answer that
725
00:26:25,550 --> 00:26:27,870
as Visit Knoxville, you know, and I think
726
00:26:28,285 --> 00:26:30,795
The big ways that we entice a lot of
727
00:26:30,805 --> 00:26:33,685
people to stay is through our internships
728
00:26:33,685 --> 00:26:35,785
and through showing them how to volunteer
729
00:26:35,785 --> 00:26:37,605
and get connected with the community.
730
00:26:37,605 --> 00:26:39,244
I think a lot of people that leave
731
00:26:39,275 --> 00:26:41,664
Knoxville when they're young, it's truly
732
00:26:41,665 --> 00:26:43,895
because they didn't know how to get the
733
00:26:43,895 --> 00:26:46,905
information that inspires them to stay.
734
00:26:47,255 --> 00:26:50,025
And because we have everything
735
00:26:50,025 --> 00:26:51,535
that they're looking for.
736
00:26:51,810 --> 00:26:53,460
They just don't know how to get
737
00:26:53,470 --> 00:26:55,810
to that information, and they're
738
00:26:55,810 --> 00:26:57,680
misinformed sometimes, because
739
00:26:57,680 --> 00:26:59,920
we are in the age of information
740
00:26:59,960 --> 00:27:02,790
overload, especially for our youth.
741
00:27:02,939 --> 00:27:05,259
So, they're like, oh, well, Atlanta
742
00:27:05,260 --> 00:27:07,530
has everything, but it's only because
743
00:27:07,530 --> 00:27:09,580
they didn't look for that in Knoxville.
744
00:27:09,630 --> 00:27:10,409
It's here.
745
00:27:10,690 --> 00:27:13,150
It just might not be as forward facing
746
00:27:13,150 --> 00:27:15,610
sometimes because we do have so much
747
00:27:15,660 --> 00:27:18,420
going on and I do think one of the big
748
00:27:18,450 --> 00:27:20,490
things that we focused on through some
749
00:27:20,490 --> 00:27:22,829
of our concert, uh, partnerships is
750
00:27:22,830 --> 00:27:26,010
just enhancing that variety of who we're
751
00:27:26,240 --> 00:27:28,449
recruiting and what does that look like
752
00:27:28,450 --> 00:27:30,189
and trying to partner up and tell the
753
00:27:30,249 --> 00:27:32,969
story so that an artist didn't come and
754
00:27:32,969 --> 00:27:35,509
go from Knoxville and some people didn't
755
00:27:35,570 --> 00:27:37,360
know about it, you know what I mean?
756
00:27:38,295 --> 00:27:39,845
I truly think it's just getting
757
00:27:39,845 --> 00:27:41,385
that information out there.
758
00:27:41,395 --> 00:27:43,395
As far as jobs in the tourism
759
00:27:43,395 --> 00:27:45,135
sector, there's plenty of them.
760
00:27:45,635 --> 00:27:48,124
But whether that's what, you know, people
761
00:27:48,125 --> 00:27:50,355
coming out of college want or not, you
762
00:27:50,355 --> 00:27:52,154
know, now we have a whole hospitality
763
00:27:52,154 --> 00:27:54,675
and tourism major, so that's exciting.
764
00:27:54,964 --> 00:27:57,450
People are really, Majoring and
765
00:27:57,450 --> 00:27:58,620
wanting to learn how to work
766
00:27:58,620 --> 00:28:00,520
in a hotel or a restaurant or
767
00:28:00,520 --> 00:28:02,770
anything that's hospitality driven.
768
00:28:03,200 --> 00:28:05,430
But for me personally, you know, I
769
00:28:05,440 --> 00:28:08,090
have a lot of, you know, mentees,
770
00:28:08,130 --> 00:28:09,680
so to speak, and leadership,
771
00:28:09,690 --> 00:28:11,300
Knoxville and some other things,
772
00:28:11,300 --> 00:28:13,599
and I just try to show them the fun.
773
00:28:14,145 --> 00:28:16,675
People want to live where they
774
00:28:16,695 --> 00:28:19,505
consider it fun, and whether you
775
00:28:19,505 --> 00:28:21,625
like it, or you don't like it, or you
776
00:28:21,625 --> 00:28:23,925
agree with it, or you don't, people
777
00:28:23,945 --> 00:28:26,065
take their own backyard for granted.
778
00:28:26,284 --> 00:28:27,875
They take where they grew up
779
00:28:27,985 --> 00:28:29,484
for granted, and they take where
780
00:28:29,484 --> 00:28:31,165
they went to college for granted.
781
00:28:31,165 --> 00:28:33,574
And the reason they do that is because the
782
00:28:33,575 --> 00:28:36,025
grass is always greener on the other side.
783
00:28:36,380 --> 00:28:39,390
And then we see they jump over there and
784
00:28:39,390 --> 00:28:41,310
then they're always jumping right back.
785
00:28:42,560 --> 00:28:44,610
It wasn't greener over there.
786
00:28:44,630 --> 00:28:47,360
And so I just try to go ahead and open
787
00:28:47,360 --> 00:28:49,320
their eyes to that and say, you know what?
788
00:28:49,690 --> 00:28:51,510
Sometimes you do have to experience
789
00:28:51,540 --> 00:28:53,560
for yourself to understand, but if you
790
00:28:53,560 --> 00:28:55,599
don't want to do it the hard way, then
791
00:28:55,610 --> 00:28:58,590
just go right here and look and engage
792
00:28:58,610 --> 00:29:00,649
and go to Volunteer East Tennessee.
793
00:29:00,929 --> 00:29:04,309
Volunteer for these events and you'll see.
794
00:29:04,625 --> 00:29:06,565
what Knoxville has to offer and you
795
00:29:06,565 --> 00:29:09,385
will see how awesome Knoxville truly is.
796
00:29:09,385 --> 00:29:10,965
I mean, that's the gift of my job.
797
00:29:11,095 --> 00:29:13,125
I get to be reminded how awesome Knoxville
798
00:29:13,125 --> 00:29:15,094
is every single day because I look at
799
00:29:15,094 --> 00:29:18,185
Knoxville from the eyes of a visitor and
800
00:29:18,335 --> 00:29:20,574
from the eyes of the visitor, Knoxville
801
00:29:20,575 --> 00:29:22,544
has everything that you need right here.
802
00:29:22,565 --> 00:29:24,855
So, the folks that are here right now,
803
00:29:24,855 --> 00:29:27,235
you need to hunker down and stay because,
804
00:29:27,585 --> 00:29:29,735
you know, one day somebody's going to
805
00:29:29,745 --> 00:29:31,635
bounce and want to bounce back and there's
806
00:29:31,635 --> 00:29:33,514
nothing there for them to get into.
807
00:29:33,514 --> 00:29:35,810
So, You know, if you're at UT right
808
00:29:35,810 --> 00:29:38,260
now, there's a reason to stay.
809
00:29:38,480 --> 00:29:39,406
There truly is.
810
00:29:40,505 --> 00:29:41,105
Julia Hurley: Where can people
811
00:29:41,105 --> 00:29:43,045
find information on internships
812
00:29:43,045 --> 00:29:44,235
and volunteer opportunities?
813
00:29:44,295 --> 00:29:46,535
Kim Bumpas: Go 100 percent to VisitNoxel.
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00:29:46,585 --> 00:29:49,145
com, go to About Us, and then you'll
815
00:29:49,145 --> 00:29:51,115
figure out everything you need to know.
816
00:29:51,125 --> 00:29:53,675
How to volunteer, how to engage, if
817
00:29:53,815 --> 00:29:56,625
VisitNoxel has any job openings, and
818
00:29:56,625 --> 00:29:58,625
then I'll also give you other resources.
819
00:29:58,715 --> 00:30:00,955
I also think, You know, checking
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00:30:00,955 --> 00:30:02,695
out what the Knoxville Chamber has
821
00:30:02,725 --> 00:30:05,705
to offer is also a good resource.
822
00:30:05,755 --> 00:30:08,205
And then, you know, if you're in school
823
00:30:08,205 --> 00:30:10,125
and you're listening to this, engage
824
00:30:10,125 --> 00:30:12,075
with your advisors and your teachers.
825
00:30:12,085 --> 00:30:13,265
They know how to find us.
826
00:30:13,950 --> 00:30:15,460
You know, I'm pretty sure all you
827
00:30:15,460 --> 00:30:16,950
have to do is Google my name and
828
00:30:16,950 --> 00:30:18,890
you can get my email and cell phone
829
00:30:18,890 --> 00:30:20,970
number quite easily, so feel free.
830
00:30:21,130 --> 00:30:21,870
Julia Hurley: And everybody in the
831
00:30:21,870 --> 00:30:23,370
nation that's listening, where's
832
00:30:23,370 --> 00:30:25,050
the best place for them to start
833
00:30:25,130 --> 00:30:26,790
looking at Knoxville for vacations?
834
00:30:27,040 --> 00:30:27,810
Kim Bumpas: Visit Knoxville.
835
00:30:28,080 --> 00:30:28,550
com.
836
00:30:28,770 --> 00:30:29,890
100%.
837
00:30:29,920 --> 00:30:30,860
You can even build your
838
00:30:30,860 --> 00:30:32,340
itinerary right there.
839
00:30:33,000 --> 00:30:33,820
Julia Hurley: Well, that's exciting.
840
00:30:33,890 --> 00:30:35,210
I'm gonna fake do that and
841
00:30:35,210 --> 00:30:36,270
just see what it tells me to
842
00:30:36,270 --> 00:30:37,920
do that I haven't already done.
843
00:30:37,920 --> 00:30:38,175
I
844
00:30:38,175 --> 00:30:40,470
mean, the best place for me to go to.
845
00:30:40,470 --> 00:30:41,745
We've actually hit our time
846
00:30:41,745 --> 00:30:43,274
limit and we didn't even get
847
00:30:43,274 --> 00:30:45,890
to the fire round.
848
00:30:46,050 --> 00:30:47,480
We'll have to do another episode
849
00:30:47,480 --> 00:30:49,120
and just base it on you and
850
00:30:49,120 --> 00:30:50,150
everything else that's going on.
851
00:30:50,150 --> 00:30:52,290
Kim, thank you for taking your time today.
852
00:30:52,630 --> 00:30:53,570
Thank you for teaching us
853
00:30:53,600 --> 00:30:55,120
all about Visit Knoxville.
854
00:30:55,310 --> 00:30:56,890
Everybody in the nation, if
855
00:30:56,900 --> 00:30:58,480
you have not visited Knoxville,
856
00:30:58,480 --> 00:31:01,070
Tennessee, you are missing out
857
00:31:01,200 --> 00:31:03,000
because it's the only 10 you'll
858
00:31:03,000 --> 00:31:05,810
see every time.
859
00:31:05,920 --> 00:31:07,110
Crack myself up with that joke.
860
00:31:07,120 --> 00:31:08,429
Kim, I
861
00:31:08,430 --> 00:31:09,730
appreciate you so much.
862
00:31:10,170 --> 00:31:11,130
Thank you very much.
863
00:31:11,290 --> 00:31:13,000
Everybody, thank you so much for visiting.
864
00:31:13,290 --> 00:31:14,620
You've listened to another
865
00:31:14,620 --> 00:31:16,280
episode of Connect the Knox.
866
00:31:16,310 --> 00:31:18,390
I'm your host, Julia Hurley, and today's
867
00:31:18,390 --> 00:31:21,050
guest was Kim Bumpus of Visit Knoxville.
868
00:31:21,060 --> 00:31:21,810
Thank you.
869
00:31:22,200 --> 00:31:23,450
Kim Bumpas: Thanks, appreciate it.
870
00:31:23,970 --> 00:31:24,530
Julia Hurley: Thank you
871
00:31:24,530 --> 00:31:25,720
for tuning into the show.
872
00:31:26,020 --> 00:31:28,100
Make sure to like and subscribe.
873
00:31:28,200 --> 00:31:29,570
Leave a five star review on
874
00:31:29,570 --> 00:31:31,210
your podcast player of choice.
875
00:31:31,470 --> 00:31:32,390
And if you would like
876
00:31:32,390 --> 00:31:33,540
information on moving
877
00:31:33,540 --> 00:31:36,150
to Knoxville, send me a private message.
878
00:31:36,380 --> 00:31:37,790
As always, this is Julia
879
00:31:37,820 --> 00:31:39,340
Hurley, Connecting Knoxville.
880
00:31:39,515 --> 00:31:40,255
To the nation.